Optimal Wins 4-Year Contract Evaluating Child Support Enforcement
For Immediate Release: June 15, 2004
Baltimore, MD -- Optimal Solutions Group was recently awarded a 4-year contract to implement internal audit and quality assurance functions to ensure the integrity of the Baltimore City and Queen Anne’s County child support operations. Policy Studies, Inc., a leading provider of information technology, consulting, and outsourcing services for government clients, began operating the nation's largest child support enforcement contract in Baltimore City and Queen Anne's County on January 2, 2004. As part of this contract, PSI provides a full range of child support services, including intake, locate, establishment, enforcement, decentralized collections, review and adjustment, and case maintenance.
Optimal researchers are tasked with assessing procedures for monitoring of worker performance in all phases of the operation to include case processing and customer service. The audit function include procedures for reviewing collection and payment processing activities along with procedures for reviewing internal controls and payment processing, customer service minimum performance standards and system security. Quarterly reports will provide Policy Studies, Inc. with internal audit and quality control results and any corrective actions recommended to resolve deficiencies.
Policy Studies (PSI) provides outsourcing, consulting, and information technology services to government clients. PSI also supports private sector health organizations in their efforts to strengthen strategic performance and growth. Headquartered in Denver, Colorado, the company has more than 900 employees in over 40 sites nationwide and annual revenues exceeding $100 million. In 2002, PSI was named the ninth fastest growing private company in Colorado by the Denver Business Journal.
Our primary capabilities include:
Our policy areas of expertise include:
OPTIMAL has served the needs of numerous governmental and commercial clients, including federal and state agencies, community-based organizations, business associations, and law firms.